Returns & Exchanges

At Frost Buddy, we want you to be completely satisfied with your home cooling solutions. If your purchase doesn't meet your expectations, you can return or exchange unused items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Once approved, download and print the prepaid shipping label provided via email to ensure tracked delivery to our warehouse.

• 3.
  Package Securely

  Place the items in their original packaging, ensuring all protective inserts are included to prevent damage during transit.

• 4.
  Receive Your Refund

  After our team inspects the returned goods, your refund or exchange will be processed within 5-7 business days to your original payment method.