Frequently Asked Questions
Everything you need to know about your Frost Buddy experience.
How long will my order take to arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it in its original packaging for a full refund or exchange.
Are Frost Buddy products dishwasher safe?
To preserve the vacuum seal and the integrity of the powder coat finish, we recommend hand washing all insulated drinkware and home accessories with warm, soapy water.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Is there a warranty on my Frost Buddy?
Every Frost Buddy product comes with a limited lifetime warranty against manufacturer defects. This covers issues with thermal insulation and structural integrity.